Shop Manager – Bloomingdale’s Century City

The role

You will lead day-to-day operations, sales performance, and client experience for a Jenni Kayne concession within Bloomingdale's. You will drive revenue, develop a high-performing team, and maintain brand standards while building partnerships with Bloomingdale's leadership.

What you will do

• Drive concession sales performance by achieving or exceeding sales goals, KPIs, and business objectives.
• Deliver an exceptional, personalized client experience.
• Lead by example on the sales floor with selling, styling, and relationship-building.
• Build and maintain an active client book through personalized outreach and clienteling.
• Partner with Bloomingdale's associates and leadership to increase brand awareness.
• Lead, coach, and develop concession team members.
• Oversee daily concession operations and compliance with policies.
• Maintain organized stockrooms and accurate inventory records.
• Maintain the concession's visual presentation in alignment with brand standards.
• Analyze daily, weekly, and monthly sales performance to improve results.

Required qualifications

• 3–5 years of retail management or leadership experience
• Proven ability to drive sales, achieve KPIs, and lead a retail team
• Strong selling, styling, clienteling, and relationship-building skills
• Excellent leadership, communication, organizational, and problem-solving skills
• Strong understanding of retail operations, inventory management, visual merchandising, and retail math
• Ability to analyze sales performance and translate business insights into actionable strategies
• Proficiency with POS systems, CRM platforms, and Microsoft Office
• Ability to manage competing priorities in a fast-paced environment
• Ability to stand and walk for extended periods throughout scheduled shifts
• Ability to lift, carry, push, or move merchandise and supplies weighing 30 pounds or more
• Ability to bend, kneel, reach, grasp, and climb ladders safely

Nice to have

• Experience within luxury, contemporary fashion, lifestyle, or department store retail
• Experience working within a department store or concession environment
• Bloomingdale's systems experience

About the company

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. They believe in the power of a workplace built on diversity and inclusion.