Cross Dock Operations Manager

The role

The Cross Dock Operations Manager runs day-to-day operations at the cross dock facility and fleet. This person oversees freight flow, manages white glove delivery service, directs routing and dispatch, and leads labor for store moves and openings.

What you will do

• Oversee receiving, sorting, staging, and outbound loading of freight
• Build and manage daily dock schedules
• Monitor throughput, dwell time, and departure times
• Manage white glove deliveries from scheduling through final placement
• Coordinate with customers and carriers on delivery windows
• Train and direct white glove crews
• Plan and optimize daily routes
• Track vehicle and driver status
• Own quality standards for receiving, sorting, loading, and delivery
• Plan and manage labor for store moves, openings, and special projects

Required qualifications

• 3+ years in logistics, cross dock, or distribution operations
• Working knowledge of routing or dispatch software
• Strong spreadsheet skills
• Understanding of quality control methods and damage prevention
• Valid driver's license with a clean driving record
• Ability to lift up to 50 lbs
• Ability to stand for extended periods
• Proven cross-functional collaboration skills
• Strong communication and problem-solving skills
• Comfortable with early starts and flexible or on-call coverage

Nice to have

• supervisory experience
• Experience with white glove or last-mile delivery
• forklift certification
• Experience managing labor or projects for store moves, openings, or large-scale installations

About the company

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. They believe in the power of a workplace built on diversity and inclusion.