Field Operations Manager

The role

The Field Operations Manager ensures HVAC installation teams are supported, equipped, and performing safely and efficiently. This role bridges field operations and leadership through resource allocation, real-time problem-solving, and process iteration.

What you will do

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments.
• Conduct site visits to provide support, coaching, and quality assurance.
• Monitor and enforce company safety standards and compliance with local codes and regulations.
• Identify and resolve operational obstacles impacting productivity or timelines.
• Conduct pre-installation walkthroughs.
• Maintain understanding of staffing needs based on business inputs.
• Train and mentor field technicians.
• Review completed installations for quality and customer expectations.
• Support warranty and rework investigations and implement corrective action plans.

Required qualifications

• Proven experience as an HVAC install team member and team lead.
• Mechanical Contracting License (Westchester/Rockland/Orange County).
• EPA Section 608 certification.
• Current Westchester County Home Improvement License.
• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to lead, coach, and motivate field personnel.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
• Valid driver's license and clean driving record.

Nice to have

• Coverage extending into Rockland and/or Putnam County
• NATE certification

Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support
• Parental Leave Top Up
• 401k program

About the company

Jetson is a vertically integrated home electrification company working to transition homes away from fossil fuels toward sustainable energy use. They use technology, automation, and data to make clean energy simple, transparent, and affordable.