Vice President, Field Operations

The role

The Vice President of Field Operations will lead the safe, high-quality, and profitable delivery of heat pump, heat pump water heater, and EV charger installations. This role manages General Managers and field teams across Canada and the United States to set organizational structure, standards, and operating rhythms.

What you will do

• Develop and execute field operations strategy for installation volume, quality and margin targets.
• Lead, coach and hold accountable General Managers to hit KPIs for installs, revenue, NPS, safety and crew compliance.
• Define field organizational structure and roles and build a bench of leaders.
• Own installation quality and first-time-right performance.
• Champion a safety-first culture and own the Health & Safety program.
• Ensure field teams meet licensing, permitting and inspection requirements.
• Drive crew productivity and capacity planning using in-house crews and subcontractors.
• Partner with VP of Customer & Service Operations to align scheduling and technical service.
• Own the field technology stack to improve dispatch and visibility.
• Lead fleet, tools, uniforms and warehouse operations.

Required qualifications

• Bachelor’s degree in Business Administration, Operations Management, Construction Management, Engineering or a related field, or equivalent field leadership experience.
• 10+ years of field operations experience in residential HVAC, home services, solar, electrical or construction.
• 5+ years leading multi-branch or multi-market operations.
• Experience taking a field operation from startup to scale up across geographically dispersed locations.
• Proven experience leading General Managers and large field teams across the United States and Canada.
• Deep working knowledge of heat pump and HVAC installation, electrical scopes, permitting and inspections.
• A strong safety record and experience building safety programs and culture in a field environment.
• Strong financial acumen with experience managing budgets, branch P&Ls, labour productivity and cost-control measures.
• Experience with field service management and dispatch platforms such as Zuper or ServiceTitan, and CRM platforms such as HubSpot.
• Ability to analyze data and make informed decisions.
• Excellent leadership, coaching, communication and problem-solving skills.
• Willingness to travel frequently across the U.S. and Canada as needed.

Nice to have

• MBA preferred

Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support
• Parental Leave Top Up
• Equity
• 401k program

About the company

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. They are building the first fully vertically integrated home electrification company.