Community and Social Media Manager

The role

The Community and Social Media Manager will own the relationship between Jetson and its customers. You will manage social channels, build community engagement, and create content to turn customers into advocates.

What you will do

• Own Jetson's voice across social channels, comments, DMs, Reddit, Facebook groups, and forums.
• Run community end to end by answering questions and welcoming new homeowners.
• Manage existing social channels including content, calendar, community management, and performance.
• Identify and launch new channels, formats, and community spaces.
• Turn happy customers into advocates.
• Build a UGC engine by sourcing content, clearing rights, and repurposing it.
• Produce original content by pitching concepts, directing shoots, and editing.
• Coordinate with customer and support teams.
• Monitor platform changes and internet culture to inform content.
• Track and report on content, channel, and community performance.

Required qualifications

• Previous experience running organic social for a D2C brand.
• Real community-building experience growing and engaging an audience.
• Comfortable being the human on the other end of comments and DMs.
• Sound judgment on handling hard conversations.
• Comfortable owning the full metrics picture from reach to conversion.
• Hands-on experience owning influencer, creator, or UGC programs.
• Strong eye and ear for content hooks, pacing, sound, trends, and platform-native storytelling.
• Experience launching a new social channel or content format from the ground up.
• Comfort being both strategist and maker, including shooting and editing content.
• Deep, current fluency in platform best practices.
• Strong analytical instincts to read performance data.
• A self-directed, go-getter approach.

Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Extended Health Care
• Disability Insurance
• Education Support
• Parental Leave Top Up
• Equity

About the company

Jetson is building the first fully vertically integrated home electrification company to accelerate the transition of homes toward sustainable energy use. They rely on technology, automation, and data to make clean energy simple, transparent, and affordable.