Call Center Representative

The role

This person will answer and direct calls, place orders, and handle customer inquiries via email and phone. They will also assist the sales team and manage customer complaints.

What you will do

• Process orders
• Answer calls and respond to emails
• Handle customer inquiries telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary

Required qualifications

• High School or High School equivalent
• 1-2 years Customer Service/Call Center experience
• Computer Skills
• Communication Skills
• Ability to remain in a stationary position for prolonged periods
• Ability to move about to accomplish tasks
• Ability to adjust or move objects up to 15 pounds
• Ability to repeat motions including wrists, hands and/or fingers

About the company

J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include brands such as SUPERPRETZEL, ICEE, and Dippin’ Dots.