Patient Support Specialist

The role

The Patient Support Specialist conducts high-volume inbound and outbound phone outreach to educate and enroll patients in care programs. This role supports Jaan Health's mission to deliver proactive, technology-enabled care to improve patient outcomes.

What you will do

• Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients.
• Explain the purpose, benefits, and value of care management programs.
• Build rapport with patients while addressing questions, concerns, and enrollment objections.
• Manage the Scheduling inbox by responding to inquiries, triaging requests, and routing clinical concerns.
• Accurately document patient interactions and enrollment outcomes.
• Collaborate with client care teams, providers, and internal partners.
• Follow established outreach workflows, scripts, quality standards, and compliance requirements.
• Identify and escalate patient concerns, engagement barriers, and operational issues.

Required qualifications

• Bilingual English Spanish
• Prior Care Management experience
• Excellent written and verbal communication skills, especially over the phone.
• Ability to perform high-volume, high-quality patient outreach with professionalism and consistency.
• Call center experience and strong telephone etiquette.
• Friendly, personable, and self-motivated approach.
• Strong organizational skills, attention to detail, and commitment to accurate record-keeping.
• Comfort using technology and web-based tools.
• Reliable internet access.
• Use of a personal laptop and smartphone.

Nice to have

• Experience in sales, outreach, or upselling products and services.
• Experience working in healthcare, care coordination, patient engagement, or a startup environment.

Benefits

• Comprehensive medical, dental, and vision coverage for qualified employees and dependents at a low cost
• Up to 35 paid days off each year
• 12 vacation days accrued annually
• Up to 9 sick/wellness days
• 12 paid company holidays
• 2 Paid Give-Back Days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment

About the company

Jaan Health is a leading AI-based care management company serving healthcare providers. Phamily is the company's core technology platform that transforms chronic disease management.