Clinical Care RN

The role

This Clinical Care Lead RN will support patients in a text-based Advanced Primary Care Management program. The role involves delivering proactive care through digital communication tools and managing clinical quality for the team.

What you will do

• Monitor and respond to patient messages and check-ins
• Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
• Develop and update personalized care plans
• Educate and motivate patients to adhere to care plans
• Oversee clinical quality of the team by analyzing data or trends
• Train, orient, and onboard new and tenured staff
• Develop, implement, and revise care coordination workflows or protocols
• Lead quality improvement initiatives, complete case reviews and chart audits, and host team meetings
• Identify and troubleshoot issues during new program iterations
• Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers

Required qualifications

• Registered Nurse with active, unrestricted compact license
• 4+ years of experience in a care management or clinical care coordination role
• Previous experience managing a team
• Strong critical thinking and problem-solving skills
• Ability to independently manage a digital patient panel and prioritize escalations
• Excellent written communication and documentation skills
• Comfort using EMRs, care coordination platforms, and digital messaging tools
• Access to reliable internet and a secure/private environment

Nice to have

• 4+ years of experience, 2-year RN Associate Degree OR 2+ years experience + BSN
• Bilingual (Spanish)
• Knowledge of Medicare CCM/APCM programs

Benefits

• Comprehensive medical, dental, and vision coverage for employees and dependents
• Up to 35 paid days off each year
• 12 vacation days accrued annually
• Up to 9 sick/wellness days
• 12 paid company holidays
• 2 Paid Give-Back Days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment

Before you apply

• We are proactively building a pipeline of qualified candidates
• A start date has not yet been confirmed

About the company

Jaan Health is an AI-based care management company. Phamily is the company's core technology platform used to transform chronic disease management.