Clinical Care Coordinator (MA) (Bilingual)

The role

Clinical Care Coordinators support primary care physicians and practices using a population management informatics tool. They perform high-volume patient outreach via calls, texts, and messaging while managing documentation and operational functions.

What you will do

• Conduct high-volume patient outreach via phone, text, and digital platforms.
• Document patient interactions and care management activities in EHRs.
• Support LPNs, RNs and providers with intake coordination, appointment scheduling, medication refills, and follow-ups.
• Escalate clinical issues to LPNs/ RNs as appropriate.
• Assist with patient onboarding and enrollment processes.
• Partner with client operations teams to ensure seamless delivery of services.
• Deliver training sessions on care protocols, systems, and operations to care management teams.
• Adapt to evolving workflows, technology, and program demands.
• Contribute to a positive experience for patients and families through courteous interactions.
• Perform all job functions in compliance with applicable policies and procedures.

Required qualifications

• Certified Medical Assistant required.
• Minimum of 3 years-experience in care management at a primary care setting or similar specialty.
• Excellent communication and technology skills.
• Prior use of electronic health records and other health care information systems required.
• Significant experience within a primary care setting.
• Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.
• Must have access to reliable internet and have a secure/private environment to work

Nice to have

• Experience in population health
• Chronic care experience

Benefits

• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
• Up to 35 paid days off each year
• 12 vacation days accrued annually
• Up to 9 sick/wellness days
• 12 paid company holidays
• 2 Paid Give-Back Days
• HSA and FSA account options
• 401(k) with company match after 6 months of full-time employment
• 100% match on the first 3% contributed, and 50% match on the next 2% contributed

Before you apply

• The company is proactively building a pipeline of qualified candidates.
• A start date has not yet been confirmed.

About the company

Jaan Health is an AI-based care management company. Phamily is the company's core technology platform used to transform chronic disease management.