Clinical Care RN (Bolingbrook)

The role

Support patients in a text-based Advanced Primary Care Management program through digital messaging and check-ins. Assess and triage clinical concerns, build and update personalized care plans, and lead a team of clinical staff.

What you will do

• Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
• Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
• Develop and update personalized care plans and help motivate patients to follow them
• Oversee clinical quality of the team, manage direct reports, and train and onboard staff
• Develop and revise care coordination workflows and protocols
• Lead quality improvement initiatives, case reviews, chart audits, and team meetings
• Troubleshoot issues during new program iterations and escalate to leadership when needed
• Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through

Required qualifications

• Registered Nurse with active, unrestricted compact license
• 4+ years of experience in care management or clinical care coordination (primary care, chronic care management, home health, etc.)
• Previous experience managing a team
• Strong critical thinking and problem-solving skills in a fast-paced environment
• Ability to independently manage a digital patient panel and prioritize escalations
• Excellent written communication and documentation skills
• Comfort using EMRs, care coordination platforms, and digital messaging tools; fast learner of new technologies
• Reliable internet and a secure, private work environment

Nice to have

• 4+ years of experience with a 2-year RN Associate Degree, or 2+ years of experience plus a BSN
• Bilingual in Spanish
• Knowledge of Medicare CCM/APCM programs

Benefits

• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) eligibility after 6 months of full-time employment
• Potential equity based on performance
• Collaborative, mission-driven work environment

Before you apply

• Not eligible for visa sponsorship

About the company

Jaan Health, through its Phamily platform, provides AI-based care management to healthcare providers, helping patients with chronic diseases between office visits.