Clinical Care RN (New Lenox, IL)

The role

This Clinical Care Lead RN will support patients in a text-based Advanced Primary Care Management program. The role includes monitoring patient messages, triaging clinical concerns, updating care plans, and leading a team.

What you will do

• Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
• Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
• Develop and update personalized care plans and help motivate patients to follow them
• Oversee clinical quality of the team, analyze data or trends, and manage direct reports
• Help train, orient, and onboard new and tenured staff
• Develop, implement, and revise care coordination workflows or protocols
• Lead quality improvement initiatives, complete case reviews and chart audits, and host team meetings
• Troubleshoot issues during new program iterations and escalate to leadership when needed
• Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through

Required qualifications

• Registered Nurse with active, unrestricted compact license
• 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.)
• Previous experience managing a team
• Strong critical thinking and problem-solving skills in a fast-paced environment
• Ability to independently manage a digital patient panel and prioritize escalations
• Excellent written communication and documentation skills
• Comfort using EMRs, care coordination platforms, and digital messaging tools; fast learner of new technologies
• Access to reliable internet and a secure, private environment

Nice to have

• 4+ years of experience, 2-year RN Associate Degree OR 2+ years experience + BSN
• Bilingual (Spanish)
• Knowledge of Medicare CCM/APCM programs

Benefits

• Competitive compensation commensurate with experience
• Potential to earn equity based on performance
• Medical, dental, and vision coverage for employees and dependents at a nominal cost
• Paid maternity leave
• FSA and Dependent Care account options
• 401(k) eligibility after 6 months of full-time employment
• Collaborative, mission-driven work environment

Before you apply

• This position is not eligible for visa sponsorship

About the company

Jaan Health/Phamily is an AI-based care management company serving healthcare providers. Its Phamily platform supports chronic disease management between office visits.