Customer Support Specialist - MerusCase

The role

You will act as a client advocate to ensure customers achieve positive business outcomes. You will support existing customers via chat, email, and phone and onboard new customers with training calls.

What you will do

• Support existing customers via chat, email, and phone
• Diagnose and troubleshoot client issues
• Onboard new customers with training calls and check-ins
• Continuously acquire expertise in MerusCase features
• Write and update help center materials
• Improve client retention
• Work with various stakeholders to help them understand evolving client needs
• Other duties as assigned

Required qualifications

• 1-2 years of customer support experience
• Strong initiative and creative problem solving
• Strong communication skills and introspection to understand customer needs
• Able to work well with a team and independently
• Excellent conflict management skills

Nice to have

• SaaS experience
• Experience in the legal or consulting industry advantageous
• Excellent with user-experience design principles and data analytics

Benefits

• Competitive salary
• Paid vacation + sick and parental leave
• Remote working flexibility
• Company culture that encourages work / life balance
• 100% paid PPO medical, dental, and vision insurance
• 401k matching
• equity grants

About the company

joinparadigm has a reputation for excellent customer service.