Email Marketing Manager

The role

The Email Marketing Manager will own member communications across email and SMS for all products and business lines. You will build, QA, and ship campaigns and automated flows using Customer.io to drive funded loans.

What you will do

• Build, QA, and ship email and SMS campaigns and automated flows in Customer.io
• Run the campaign calendar based on goals from grad leaders and senior team members
• Learn the Juno product and data model to build segmentation and personalization
• Define segments by vertical, school, application stage, loan status, and timing
• Personalize content at scale using member data and Liquid
• Report on campaign performance including applications and funded loans
• Propose and run experiments on subject lines, timing, sequencing, and offers
• Route messaging through compliance review and maintain deliverability hygiene
• Use AI tools to draft, QA, and debug segment logic, Liquid, SQL, and copy

Required qualifications

• 1 to 4 years of hands-on email marketing, CRM, or marketing operations experience
• Built and sent campaigns in an ESP (Customer.io, Klaviyo, Braze, Iterable, HubSpot, Mailchimp)
• Clear writing skills
• Comfortable with data
• AI fluency
• Authorized to work in the US
• Based in Miami or willing to relocate

Nice to have

• Customer.io

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) matching

About the company

Juno leverages collective bargaining power to secure better student loan rates for students. They have 290,000+ members and over $2B in negotiated loan volume.