Marketing Communications Manager

The role

The Marketing Communications Manager will own member communications across email and SMS. You will write, build, and ship campaigns using Customer.io to reach a member base of 290,000+.

What you will do

• Write, build, QA, and ship email and SMS campaigns and automated flows in Customer.io
• Maintain the Juno voice across all sends
• Run the communications calendar based on leadership goals
• Learn the Juno product and data model to build segmentation and personalization
• Define audiences by vertical, school, application stage, loan status, and timing
• Personalize content at scale using member data and Liquid
• Report on campaign performance including applications and funded loans
• Propose and run experiments on subject lines, messaging, timing, and sequencing
• Route messaging through compliance review and maintain deliverability hygiene
• Use AI tools to draft, edit, QA, and analyze work

Required qualifications

• 1 to 4 years in marketing communications, email marketing, CRM, PR, or content
• Excellent writing
• Comfortable with data
• AI fluency
• Precision
• Reliability
• Execution over ideation
• Curiosity about the product
• Comfort with seasonality
• Based in Miami or willing to relocate
• Authorized to work in the US

Nice to have

• Hands-on experience with an email platform (Customer.io, Klaviyo, Braze, HubSpot, Mailchimp)

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) matching

About the company

Juno leverages collective bargaining power to secure better student loan rates for students. They have 290,000+ members and over $2B in negotiated loan volume.