Member Engagement Coordinator

The role

You will serve as the primary point of contact for clients and partner care coordinators. You will guide members from their first call through post-project satisfaction surveys, including scheduling occupational therapy evaluations and managing communications.

What you will do

• Make high-volume outbound calls to newly referred members
• Schedule members with assigned occupational therapists
• Make appointment reminder calls to confirm attendance or reschedule
• Keep members informed on projects with timely updates
• Handle all inbound communication and callback requests
• Document every interaction accurately in the internal CRM
• Respond to health plan and referral partners with professional writing
• Apply partner specific program rules and requirements
• Participate in call reviews and coaching
• Share member and partner feedback to improve tools and processes

Required qualifications

• 2+ years in a high call volume, customer-facing role involving phone-based work, care coordination, or client services
• A genuine commitment to members and to delivering a great experience
• Ability to build rapport quickly and communicate with empathy
• Ability to switch context quickly between stakeholders
• Comfort in an environment where processes evolve quickly
• Excellent verbal and written communication
• Strong organization and follow-through
• Comfort working in a remote, tech heavy environment

Nice to have

• Experience in healthcare, managed care, home health, or social services
• Familiarity with Medicaid programs, waiver programs, or health plan operations
• Spanish language proficiency

Benefits

• Generous company-funding of our health, vision, and dental plans
• HSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• Hospital Insurance
• 401(k) immediately upon hire
• Generous candidate referral program
• Unlimited PTO
• 10 paid holidays
• $1000 stipend for work from home costs
• Frequent team off-sites and get-togethers around the country
• A laptop and company swag upon hire

About the company

Jukebox Health is a fast growing healthcare services company that partners with health plans to make homes safer and more accessible for older adults and high-needs populations. The company is backed by venture capital firms like Valtruis and The Home Depot.