Partner Success Manager

The role

The Partner Success Manager will manage multiple partner accounts and ensure seamless onboarding, implementation, and ongoing success. This person serves as a bridge between sales, operations, and clinical teams to drive program optimization and resolve escalations.

What you will do

• Maintain regular, proactive communication with partner stakeholders
• Build trust and credibility with partner stakeholders
• Translate partner feedback into actionable insights for internal teams
• Drive growth and expansion within existing partnerships
• Own visibility into key metrics that indicate program health
• Own partnership performance analytics and reporting
• Identify trends and outliers in program data and drive resolution
• Serve as the escalation point for partner relationship issues
• Identify bottlenecks in the partner journey and drive resolution cross-functionally
• Lead end-to-end implementation planning and execution for new partnerships

Required qualifications

• Clinical degree or licensure (OT or related healthcare credential)
• 3+ years of project management, consulting, partner/account management, or relevant experience in healthcare
• Demonstrated experience managing complex implementations or program launches
• Understanding of healthcare payer operations, including knowledge of Medicaid, managed care, and value-based care models
• Strong analytical skills with the ability to interpret performance and program data
• Consultative approach with strong problem-solving abilities and client relationship management skills
• Excellent communication skills

Nice to have

• Knowledge of home and community-based services (HCBS), population health, and/or social determinants of health programs
• Experience with healthcare technology implementations or health plan operations
• Experience working in a fast-paced startup or high-growth environment

Benefits

• Generous company-funding of our health, vision, and dental plans
• HSA plan with company seeding
• FSA plan
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• Hospital Insurance
• 401k immediately upon hire
• Generous candidate referral program
• Yearly wellness stipend
• Unlimited PTO + 10 paid holidays
• $1000 stipend towards work from home costs
• A laptop and company swag upon hire

About the company

Jukebox Health is a fast growing healthcare services company that partners with health plans to make homes safer and more accessible for older adults and high-needs populations. The company is backed by venture capital firms like Valtruis and The Home Depot.