Associate AI Conversation Designer (German)

The role

You will design and optimize chatbot flows to support and convert customers. You will write conversation copy and analyze performance to improve AI and human-powered experiences for the German market.

What you will do

• Design and optimize chatbot flows to convert, engage, and support customers
• Write clear, compelling conversation copy
• Analyze customer transcripts and chatbot performance
• Apply NLP/LLM tools and prompt engineering
• Partner with international teams to localize and align bots
• Collaborate with analytics to evaluate performance metrics
• Conduct QA testing of bot interactions
• Lead or contribute to special projects

Required qualifications

• Native-level fluency in German
• Bachelor's degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related field
• 0–2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, academic projects, or research
• Experience working with or exposure to LLMs and prompt engineering
• Excellent written and verbal communication skills
• Strong attention to detail
• Eagerness to learn new technologies, tools, and ways of working
• Curious, analytical mindset
• Ability to manage multiple priorities and stay organized
• Strong collaboration skills and openness to feedback
• Comfortable working with data
• Demonstrated initiative through coursework, internships, projects, leadership experiences, or extracurricular activities

Nice to have

• Introductory knowledge of Python or another scripting language applied to conversational systems or automation
• Coursework, projects, or internships involving AI, chatbots, UX writing, customer experience, or product design
• Experience using tools such as Figma, Excel, Power BI, Asana, LucidChart, or similar platforms
• Experience working on team-based projects with multiple stakeholders
• Interest in global markets, localization, or multilingual experiences

About the company

Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise. Since 2003, its network has connected millions of customers with licensed professionals across 196 countries.