Customer Success Manager

The role

You will manage a dedicated book of business to drive growth and retention. You will build relationships with stakeholders and provide proactive support to ensure customer success on the Justworks platform.

What you will do

• Manage and service a dedicated book of business
• Identify opportunities for growth and retention
• Build and maintain relationships with administrators and executives
• Drive customer value through regular check-ins and strategic business reviews
• Triage and service customer queries
• Champion the Justworks brand and product suite

Required qualifications

• 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
• Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)
• Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required
• Excellent organizational, written, and verbal communication skills
• Excellent interpersonal and communication skills
• Ability to simplify complicated topics
• Ability to apply creative solutions in a fast-paced environment
• Strong attention to detail
• Track record of a passion for Customer Success and driving retention strategies
• Aptitude to be consultative and innovative when problem-solving
• Ability to work as part of a team and be resourceful and adaptable

Nice to have

• Experience in healthcare, HR, or insurance industries
• Experience in HR Tech/SaaS

Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats

About the company

Justworks helps businesses get off the ground by enabling them to focus on running their business by solving HR issues. They are a data-driven company that works in a supportive, entrepreneurial environment.