Senior Director, Central Operations

The role

You will lead the transformation of the Operations organization by building a centralized function. You will own a portfolio including operational excellence, data and KPIs, third-party systems, AI and automation transformation, and learning and development.

What you will do

• Lead the Operations transformation agenda with a focus on AI and automation solutions.
• Reimagine workflows to improve efficiency, quality, and speed.
• Serve as the primary Operations liaison for company-wide automation and AI initiatives.
• Build a change management muscle within the organization.
• Build, develop, and retain a lean, high-performing team.
• Define and maintain the standards framework for the Operations org.
• Drive continuous process improvement.
• Build and manage a governance cadence.
• Own the KPI framework for Operations.
• Own the Operations tool stack, including configuration, governance, and vendor relationships.

Required qualifications

• 10+ years of experience in operations, business operations, product, or a related function
• At least 3-5 years leading teams
• Demonstrated success building operational infrastructure (SOPs, KPIs, controls frameworks) in a fast-growing or scaling organization
• Proven track record leading transformation or automation initiatives, including hands-on experience evaluating, deploying, or governing AI or process automation tools in an operational context
• Strong analytical skills with the ability to define metrics, oversee data quality, and turn reporting into actionable insights
• Hands-on experience owning and governing operational tools and third-party platforms
• Experience building or overseeing L&D programs, particularly in an operations context
• Exceptional influencing and communication skills, with a proven ability to drive change across teams outside of direct ownership and influence at the executive level

Nice to have

• Experience operating in a compliance-adjacent, regulated, or high-stakes service environment where quality and accuracy have direct customer or legal impact
• Familiarity with process improvement methodologies (Lean, Six Sigma, or equivalent)

Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats

About the company

Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues using a data-driven approach.