International Consultant, Americas

The role

You will serve as a subject matter expert and strategic advisor for international customers. You will focus on complex jurisdictional separation guidance, international benefits strategy, and global regulatory compliance in the Americas.

What you will do

• Serve as a subject matter expert for EOR services across the Americas.
• Act as the primary advisor for complex international compliance requirements in the Americas.
• Partner with Legal, Product, and Operations to influence international product-market fit and go-to-market strategies.
• Partner with Customer Success to manage high-value accounts.
• Act as the final point of internal escalation for complex compliance or high-liability HR territory.
• Identify EOR expansion and upsell opportunities.
• Drive retention and growth of existing customer base.
• Translate complex international regulations into actionable guidance.
• Operate independently while contributing to team knowledge.
• Advise customers on legally sensitive and region-specific paths forward.

Required qualifications

• 8+ years of experience in a customer-facing international HR role.
• Minimum of 2 years managing complex customer-facing issues in EOR.
• Excellent communication, problem-solving, and consultative skills.
• Knowledge of HR technology and international employment compliance across the Americas (LATAM, Canada, etc).

Nice to have

• Exposure to multiple countries/regions
• Familiarity with JIRA, Zendesk, and Notion
• Multilingual fluency

Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats

About the company

Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues using a data-driven approach.