Manager, International Onboarding (EOR)

The role

You will direct a team of International Onboarding Specialists and oversee global onboarding strategy. You will manage international compliance, KPIs, and operational playbooks for new market entries.

What you will do

• Direct a team of International Onboarding Specialists through mentorship and performance coaching
• Oversee end-to-end global onboarding strategy including employment agreements and statutory compliance
• Define and monitor KPIs and SLAs to drive team efficiency
• Liaise between Onboarding and Sales, Legal, Product, and Operations leadership
• Spearhead operational playbooks for new market entries
• Serve as final resolution for complex, high-value customer accounts
• Partner with Go-To-Market teams to position customer service as a differentiator
• Lead team in customer retention efforts to prevent onboarding cancellations
• Manage team capacity and resource allocation
• Coach the team to identify customer needs and drive commercial outcomes

Required qualifications

• 8+ years of experience in onboarding, implementation, or global operations
• 2-3 years specifically in the EOR industry
• 2+ years of direct people management experience
• Proven track record of leading remote, hybrid or distributed teams
• Deep understanding of international labor laws, global payroll nuances, and statutory benefit requirements
• Proficient in using data and metrics to track team health, customer satisfaction, and operational throughput
• Ability to lead teams through periods of ambiguity, organizational change, or rapid product evolution and growth
• Exceptional ability to guide customers through the complexities of global scaling

Nice to have

• Advanced proficiency in JIRA, Zendesk, Salesforce, and Notion
• Experience in a high-growth SaaS environment
• Multilingual fluency

Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats

About the company

Justworks helps businesses get off the ground by enabling them to focus on running their business and solving HR issues. They are a data-driven company that works in a supportive, entrepreneurial environment.