Manager, International Onboarding (EOR)

The role

You will direct a team of International Onboarding Specialists and oversee global onboarding strategy. You will manage international compliance, KPIs, and operational playbooks for new market entries.

What you will do

• Direct a team of International Onboarding Specialists through mentorship and coaching.
• Oversee end-to-end global onboarding strategy including employment agreements and statutory compliance.
• Define and monitor KPIs and SLAs to drive team efficiency.
• Liaise between Onboarding and Sales, Legal, Product, and Operations leadership.
• Spearhead operational playbooks for new market entries.
• Serve as the final point of resolution for complex, high-value customer accounts.
• Partner with Go-To-Market teams to position customer service as a differentiator.
• Lead the team in customer retention efforts to prevent onboarding cancellations.
• Manage team capacity and resource allocation.
• Coach the team to identify customer needs and drive commercial outcomes through supplemental services.

Required qualifications

• 8+ years of experience in onboarding, implementation, or global operations.
• 2-3 years specifically in the EOR industry.
• 2+ years of direct people management experience.
• Proven track record of leading remote, hybrid or distributed teams.
• Deep understanding of international labor laws, global payroll nuances, and statutory benefit requirements.
• Proficient in using data and metrics to track team health, customer satisfaction, and operational throughput.
• Ability to lead teams through periods of ambiguity, organizational change, or rapid product evolution and growth.
• Exceptional ability to guide customers through the complexities of global scaling.
• Ability to travel to International Hubs (Mexico City, NYC, London) as needed.

Nice to have

• Advanced proficiency in JIRA, Zendesk, Salesforce, and Notion
• Experience in a high-growth SaaS environment
• Multilingual fluency

Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats

About the company

Justworks helps businesses get off the ground by enabling them to focus on running their business and solving HR issues. They are a data-driven company that works in a supportive, entrepreneurial environment.