Kalepa
Enterprise Client Success Manager (New York, San Francisco, Chicago)
New York | San Francisco | Chicago. Posted 8 months ago
The role
You will own client partnerships and contribute to the development of the Client Success function. You will deliver value to clients through the SaaS platform to drive retention and revenue expansion.
What you will do
- Master Kalepa's SaaS platform
- Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live
- Build trusted relationships with client stakeholders across technical, operational, and executive teams
- Prepare and deliver presentations to C-level executives
- Plan, execute, and lead client user training
- Leverage large datasets to analyze the impact on client KPIs
- Coordinate with Kalepa’s Product team to support product growth via issue identification, remediation tracking, and enhancement drafting
Required qualifications
- 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience
- Strong analytical and technical foundation
- Commercially oriented and data-driven
Nice to have
- InsurTech or FinTech experience
- Experience at a venture-backed startup during a period of hypergrowth
Benefits
- Competitive salary
- Significant equity options package
- 401(k) plan with employer match
- 100% covered medical
- 100% covered vision and dental for individuals and families
- 20 days of PTO a year
- Global team offsites
- Healthy living/gym stipend
- Mobile phone bill stipend
- Continuing education credits
About the company
Kalepa is building AI to perform work in the insurance industry. The company creates professional-grade AI systems for insurers to augment professionals with tools to succeed at their jobs.