Overnight Hospitality Associate

The role

You will be the heart of the onsite guest experience at Kasa Downtown D.C. You will assist with guest check-ins, maintain common areas, and resolve guest requests using digital tools.

What you will do

• Welcoming and assisting guests with check-in and immediate needs
• Providing personalized local recommendations
• Maintaining common areas like coffee stations and concierge closets
• Performing quality checks using TechTool Safety Culture
• Preparing for guest arrivals and organizing guest engagement events
• Addressing guest requests and troubleshooting via Breezeway
• Maintaining communication with the remote Guest Experience team via Slack and Kustomer
• Handling emergency situations such as lockouts

Required qualifications

• Minimum of 2 years of experience in hospitality or 2 years in customer service
• At least 1 year of experience in guest service roles
• Strong affinity for technology and experience in tech-related tasks
• Availability for varied shifts, including afternoons, evenings, weekends, and holidays
• Access to reliable transportation
• Comfortable with lifting items weighing up to 50 pounds
• Skilled in maintaining composure and a positive outlook in high-stress situations

Nice to have

• communication and organizational skills

Benefits

• Kasa Travel Credit: allowance of free stays in any location and a discount for friends and family
• Paid Time Off
• Comprehensive health insurance options including a company-sponsored plan with fertility coverage
• Potential for equity, bonus, and perks

Before you apply

• Kasa is an E-Verify participant

About the company

Kasa is a tech-enabled hotel and apartment hotel brand and manager. They partner with owners of multifamily and boutique hospitality properties to deliver managed accommodations.