Hospitality Associate

The role

You will be the heart of the onsite-guest experience at Lakeshore Chicago. You will welcome guests, provide local recommendations, maintain common areas, and resolve guest requests using digital tools.

What you will do

• Welcome and assist guests with check-in and special requests
• Provide personalized local recommendations
• Maintain common areas like coffee stations and concierge closets
• Perform quality checks using TechTool Safety Culture
• Prepare for guest arrivals and organize guest engagement events
• Address guest requests and troubleshooting via Breezeway
• Coordinate with the remote Guest Experience team via Slack and Kustomer
• Handle emergency situations such as lockouts

Required qualifications

• Minimum of 2 years of experience in hospitality or 2 years in customer service
• At least 1 year of experience in guest service roles
• Strong affinity for technology and experience in tech-related tasks
• Availability for varied shifts including afternoons, evenings, weekends, and holidays
• Access to reliable transportation
• Comfortable with lifting items weighing up to 50 pounds
• Skilled in maintaining composure and a positive outlook in high-stress situations

Nice to have

• Communication and organizational skills

Benefits

• Kasa Travel Credit: allowance of free stays and a discount for friends and family
• Paid Time Off
• Comprehensive health insurance options including a company-sponsored plan with fertility coverage
• Wi-fi stipend for qualifying full-time roles
• Home office stipend for qualifying full-time roles

About the company

Kasa is a tech-enabled hotel and apartment hotel brand and manager. They partner with owners of multifamily and boutique hospitality properties to deliver managed accommodations.