Senior Operations Manager

The role

You will lead a multidisciplinary team to deliver high-quality outcomes for property partners and guests. You will supervise day-to-day operations and spend 95% of your time onsite.

What you will do

• Lead teams including rooms, housekeeping, maintenance, security, and F&B
• Drive operating profit per unit by driving revenues and managing cost controls
• Monitor guest feedback across all channels to eliminate recurring issues
• Champion a culture of service and operational excellence
• Build relationships with local businesses, vendors, and the community
• Communicate with partners and guests to resolve issues
• Develop creative strategies to improve performance
• Participate in revenue, marketing, and operational performance conversations
• Define and evaluate activities of indirect stakeholders and external vendors
• Hire and dismiss personnel

Required qualifications

• Required to live within driving distance of assigned property(ies)
• 2+ years of hotel management experience
• Proficiency with property management systems and other core hospitality software
• Ability to drive guest experience scores (GSS, NPS, or brand-specific metrics)
• Ability to identify, prioritize, and secure business partnerships
• Ability to think critically and develop long-term strategies
• Ability to identify root causes and drive project plans
• Ability to leverage historical data for data-driven decisions
• Ability to understand and interpret financial statements and operational data
• Ability to communicate and influence at all levels

Benefits

• Kasa Travel Credit: allowance of free stays and discount for friends and family
• Flexible PTO
• Comprehensive health insurance including company-sponsored plan with fertility coverage
• 401(k) plan with 100% match of the first 3% of deferred salary
• Wi-fi stipend
• Home office stipend

Before you apply

• Must live within driving distance of assigned property(ies)
• Identity and employment eligibility will be verified via E-Verify

About the company

Kasa is a tech-enabled hotel and apartment hotel brand and manager. They partner with owners of multifamily and boutique hospitality properties to deliver managed accommodations.