Senior Operations Manager

The role

You will lead a multidisciplinary operations team at one or more assigned Kasa properties, supervising day-to-day work and meeting guest and partner expectations. You will also take part in revenue, marketing and operational performance discussions, and report to an Area General Manager.

What you will do

• Lead teams which may include rooms, housekeeping, maintenance, security, and F&B.
• Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.
• Monitor guest feedback across all channels and work to eliminate recurring issues.
• Champion a culture of service excellence and operational excellence.
• Build relationships with local businesses, vendors, and the broader community.
• Communicate with partners and guests to resolve issues.
• Develop creative strategies to improve performance.
• Define and evaluate the activities of indirect stakeholders, including external vendors and third parties.

Required qualifications

• 2+ years of hotel management experience.
• Proficiency with property management systems and other core hospitality software.
• Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).
• Ability to identify, prioritize, and secure business partnerships to expand revenue.
• Inclusive, empathetic leadership.
• Strategic thinking: identify root causes, create project plans, and drive large projects.
• Use historical data to predict outcomes and make data-driven decisions.
• Hire, develop, and part ways with personnel as needed.
• Understand and interpret financial statements and operational data.
• Reconcile and educate others on country-specific cultural norms.
• Confident, clear communication and delivering feedback.

Benefits

• Kasa Travel Credit: free stays at any Kasa location, plus a discount for friends and family.
• Flexible PTO for full-time exempt employees.
• Comprehensive health insurance, including a company-sponsored plan with fertility coverage.
• 401(k) plan with a 100% match on the first 3% of deferred salary.
• Wi-fi stipend and home office stipend for qualifying full-time roles.

Before you apply

• Must be eligible to work in the United States; Kasa is an E-Verify participant.
• Kasa does not accept unsolicited resumes from recruiters or third-party agencies.

About the company

Kasa is a tech-enabled hotel and apartment hotel brand and manager that partners with owners of multifamily and boutique hospitality properties. It prioritizes automation, AI-driven pricing, and data-driven decisions.