Senior Sales Operations Analyst

The role

The Sr. Sales Operations Analyst will support end-to-end sales order management. This person will work with Sales, Finance, Legal, Logistics, and Revenue teams to ensure accurate order processing and revenue booking.

What you will do

• Validate and process customer orders.
• Manage the order backlog and coordinate fulfillment activities.
• Review, verify, and maintain customer contracts and purchase orders.
• Partner with Sales, Finance, Legal, Logistics, and Revenue teams to resolve order discrepancies.
• Monitor order status and fulfillment timelines.
• Analyze operational processes and data to identify inefficiencies.
• Support automation initiatives, system enhancements, and process improvement projects.
• Maintain accurate sales operations data and provide updates and reporting.

Required qualifications

• Bachelor’s degree or higher with 2–5 years of relevant experience in Sales Operations, Order Management, or a related field.
• Hands-on experience working with CRM systems and managing sales/order-related data.
• Strong analytical and problem-solving skills with a high level of attention to detail and data accuracy.
• Ability to independently manage, prioritize, and deliver multiple tasks.
• Excellent written and verbal communication skills.

Nice to have

• Experience in order management, sales operations, or quote-to-cash processes.
• Experience working with customer contracts, purchase orders, order backlog, and revenue-related processes.
• Exposure to process automation, system implementations, system upgrades, or UAT activities.
• Experience collaborating cross-functionally with Sales, Finance, Legal, Logistics, and Revenue teams.
• Strong proficiency in analyzing operational data and identifying opportunities for process improvement.
• Experience working in a fast-paced, customer-focused business environment.
• Flexibility to work in night shifts based on business requirements.

About the company

Kaseya is a provider of AI-powered IT management and cybersecurity software serving Managed Service Providers and internal IT organizations. Founded in 2000, the company supports customers in more than 20 countries.