Strategic Account Manager

The role

The Strategic Account Manager will cultivate long-term relationships with high-value, complex key accounts. You will serve as a strategic advisor to drive retention, revenue growth, and customer satisfaction.

What you will do

• Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts.
• Develop in-depth account knowledge and strategic engagement plans.
• Identify expansion opportunities and drive upsell and cross-sell initiatives.
• Proactively manage contract renewals and ensure customer satisfaction.
• Represent the voice of the customer within Kaseya.
• Lead regular executive business reviews and provide performance reporting.
• Partner with Sales Engineers, Technical Account Managers, Product Management, and Support.
• Stay informed on industry trends and competitive landscape.

Required qualifications

• 5+ years of experience in account management, customer success, or consultative sales.
• Track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
• Strong commercial acumen and negotiation skills.
• Ability to engage senior-level executives and IT decision-makers.
• Excellent written and verbal communication skills.
• Experience in building and executing strategic account plans.

Nice to have

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms.
• Bachelor’s degree in Business, Technology, or related field.
• MBA is a plus.

About the company

Kaseya is a provider of AI-powered IT management and cybersecurity software serving Managed Service Providers and internal IT organizations. The company supports customers in more than 20 countries and manages over 15 million endpoints worldwide.