Peer Success Manager

The role

You will onboard new members into the TruPeer program by guiding partners through logistic-specific onboarding calls. After training, you will moderate a group of Pods as a Peer Success Manager.

What you will do

• Guide and present new partners through one-on-one meetings to train on peer systems and processes
• Set appropriate expectations for partners regarding peer and what success looks like in our program
• Maintain knowledge and understanding of the program as it continues to scale
• Aid the Program Management team when necessary
• Travel to quarterly meetings and network with partners
• Provide logistical assistance
• Moderate bi-monthly accountability meetings with Pods
• Ensure partners are prepared, attending, and actively participating in accountability and quarterly meetings

Required qualifications

• Enthusiastic team player
• Excellent communication skills

Nice to have

• Background in teaching
• Background in coaching
• Worked in an MSP

About the company

Kaseya is a provider of AI-powered IT management and cybersecurity software serving Managed Service Providers and internal IT organizations. Founded in 2000, the company supports customers in more than 20 countries.