Product Manager, Salesforce

The role

This person will drive the vision, roadmap, and execution of enterprise capabilities supporting Product Business Systems. They will focus on product configuration, pricing, fulfillment, software provisioning, entitlements, usage, and overage management.

What you will do

• Define and manage the product roadmap for Product and Pricing, Fulfillment, and Provisioning capabilities.
• Lead capabilities related to product configuration, catalog management, SKU creation, and pricing models.
• Drive requirements and solutions for provisioning models, fulfillment routing, and entitlement lifecycle management.
• Lead requirements definition and solution alignment across the Lead-to-Cash lifecycle.
• Own and manage the product backlog and lead Agile ceremonies.
• Serve as a subject matter expert across current and future-state platforms.
• Partner with cross-functional teams to gather requirements and prioritize initiatives.
• Identify opportunities to simplify workflows and increase automation.
• Balance support for legacy systems with future-state transformation priorities.
• Ensure solutions align with enterprise policies, internal controls, and security requirements.

Required qualifications

• 7+ years of experience in product management, product ownership, business systems analysis, CRM systems, revenue operations systems, or enterprise solution delivery.
• Proven experience with Lead-to-Cash, Quote-to-Cash, or subscription lifecycle processes within an enterprise SaaS environment.
• Strong working knowledge of Salesforce CPQ, Salesforce Revenue Cloud, Revenue Cloud Advanced, or comparable enterprise product configuration and pricing platforms.
• Experience with product catalog management, SKU management, pricing configuration, discounting, bundle management, or product master data governance.
• Hands-on experience with software license provisioning, entitlement management, or fulfillment workflows, including integrations using platforms such as MuleSoft or Boomi.
• Experience with usage-based pricing models, including usage capture, rating, overage management, and associated billing or revenue processes.
• Understanding of integrated system flows across sales, order management, billing, accounts receivable, collections, revenue recognition, and reporting.
• Demonstrated success managing cross-functional Agile delivery teams and driving complex enterprise initiatives from requirements through implementation.
• Strong understanding of business process mapping, technical integrations, data dependencies, user stories, acceptance criteria, and system controls.
• Excellent communication, stakeholder management, and problem-solving skills.

Nice to have

• Experience with Salesforce Revenue Cloud Advanced (RCA), Salesforce Commerce Cloud, Oracle ERP, NetSuite, MuleSoft, or Oracle Integration Cloud (OIC).
• Experience supporting enterprise SaaS subscription models, managed service providers (MSPs), usage-based billing, and customer lifecycle processes.
• Familiarity with Kaseya One or comparable software provisioning, entitlement, and license management platforms.
• Experience with revenue operations, billing operations, finance transformation, or enterprise business systems within a complex, integrated technology environment.
• Experience supporting enterprise architecture modernization, legacy platform transitions, data governance initiatives, and large-scale systems migration.
• Knowledge of revenue recognition and billing metadata requirements associated with product, pricing, usage, and subscription management.

About the company

Kaseya is a provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Founded in 2000, the company supports customers in more than 20 countries.