Account Manager | Italian Market

The role

You will focus on the expansion of existing accounts. You will identify growth opportunities, strengthen client relationships, and drive revenue growth through strategic account management.

What you will do

• Develop understanding of customers' managed services businesses and technology environments.
• Identify opportunities across Kaseya's IT management, cybersecurity, RMM, PSA, backup and related solutions.
• Engage with current customers to identify upsell and cross-sell opportunities.
• Build and maintain relationships with key decision-makers.
• Develop tailored strategies for each account including regular check-ins and business reviews.
• Monitor customer usage and address adoption challenges.
• Take ownership of sales targets and exceed quotas.
• Work with internal Customer Success and Sales teams.
• Utilize Salesforce to manage leads, opportunities, and accounts.

Required qualifications

• 3+ years B2B sales or Account Management experience within the MSP, IT services, IT channel, cybersecurity or IT software industry.
• Experience selling to, through, or within Managed Service Providers (MSPs), IT service providers, VARs/resellers or internal IT organizations.
• Strong understanding of the MSP/channel ecosystem and commercial and operational challenges faced by IT service providers.
• Experience driving upsell, cross-sell and account expansion across an existing customer portfolio.
• 3+ years experience selling into the Italian market.
• Professional/native-level Italian.
• Professional English.
• Proven success against individual revenue quotas within a fast-paced, metrics-driven sales environment.
• Ability to articulate previous sales performance, including quota attainment, average deal size, sales cycle and pipeline generation.
• Experience using CRM platforms such as Salesforce to manage accounts, opportunities, forecasting and pipeline.

About the company

Kaseya is a provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Founded in 2000, the company supports customers in more than 20 countries.