Private Client Manager

The role

The Private Client Manager will own and grow a portfolio of high-net-worth and ultra-high-net-worth client relationships. This person will manage the client relationship from end to end by planning travel and ensuring service meets standards.

What you will do

• Own and manage a portfolio of high-net-worth and ultra-high-net-worth households.
• Build deep, long-term client relationships by understanding preferences and anticipating needs.
• Plan and manage individual travel arrangements including hotels, air, and transfers.
• Orchestrate the broader Kensington ecosystem for complex travel needs.
• Maintain end-to-end oversight of every client journey.
• Act as the final quality-control layer for client-facing recommendations and itineraries.
• Manage client communication, expectations, timelines and issues.
• Maintain comprehensive client profiles and travel histories within Kensington systems.
• Identify opportunities to deepen each household's relationship with Kensington.
• Collaborate across Kensington teams and external partners.

Required qualifications

• 5+ years of experience in luxury travel, hospitality, concierge, private client services or another high-touch luxury environment.
• Demonstrated success managing high-value client relationships with a strong understanding of the expectations of HNW and UHNW clientele.
• Strong knowledge of luxury hotels, destinations and international travel.
• Exceptional relationship-building, written and verbal communication skills.
• Meticulous attention to detail and a strong sense of ownership.
• Exceptional organizational skills to manage multiple households and competing priorities.
• Strong judgment, resourcefulness and composure.
• Highly collaborative with the ability to coordinate across multiple teams.
• High degree of discretion and professionalism when handling confidential client information.
• Commercially minded with an understanding of how service drives client retention.
• Genuine passion for travel and commitment to delivering an exceptional standard of service.

Nice to have

• experience with villas, yachts, private aviation and complex travel

About the company

Kensington delivers personal travel experiences through local private guides in over 120 countries. Their businesses include Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.