Destination Expert - North America

The role

You will design fully customized travel experiences for clients visiting North American destinations. You will act as a trusted advisor and destination expert, managing the relationship from initial inquiry through booking and beyond.

What you will do

• Sell trips to clients looking to visit North American destinations
• Lead discovery conversations to understand client needs
• Design and present fully customized itineraries
• Present proposals using storytelling
• Proactively manage your pipeline from inquiry to close
• Navigate objections and provide solutions
• Deliver high-touch client experience throughout the booking journey
• Leverage post-travel engagements to generate repeat business and referrals

Required qualifications

• 2+ years of consultative sales experience
• Experience living in/visiting or traveling to Western Canada & the Rockies, Hawaii, Alaska and the US National Parks
• Self-driven approach with strong accountability for results, including sales targets and KPIs
• Strong communication skills
• Genuine passion for travel
• High attention to detail
• Strong organization skills

Nice to have

• Previous experience in luxury travel, luxury sales or high-ticket sales

Benefits

• 3 weeks paid vacation
• Paid sick time
• Extended health and dental benefits
• RRSP / 401(k) matching
• 4-week structured onboarding
• FAM trips
• IATA card for personal travel discounts and industry access
• Ongoing mentorship and coaching

About the company

Kensington delivers personal travel experiences through tailored journeys and local private guides. They operate in over 120 countries across businesses including Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.