International Destination Expert

The role

International Destination Experts serve as trusted advisors and sales professionals who design customized, privately guided luxury journeys. You will manage the entire client relationship from the initial enquiry through trip planning, travel support, and return home.

What you will do

• Respond to inbound leads from prospective travellers, repeat clients, referrals and travel partners
• Lead discovery conversations to understand client interests, expectations, lifestyle, and budget
• Design personalized and customized itineraries in partnership with product and in-destination teams
• Present unique and high-value proposals using storytelling and ask for the sale
• Navigate objections with solutions to drive commitment
• Own the client relationship from initial enquiry through to their return home
• Serve as the client's primary trusted advisor and anticipate needs
• Take ownership of client issues and work with partners to find solutions
• Deliver and exceed ambitious individual revenue targets
• Maintain relationships to identify opportunities for future travel

Required qualifications

• 5+ years of professional sales and/or client relationship experience
• Minimum of 3 years in consultative, relationship-based sales
• Experience working with North American clientele and/or North American companies
• Successful track record of achieving or exceeding individual revenue targets and closing high value sales
• Prior experience selling luxury or other high-value products and services
• First-hand living and travel experience
• Professional spoken and written English
• Strong listening and emotional intelligence skills
• Ability to establish credibility and build trust over the phone and/or email
• Strong organizational and follow-through while managing multiple clients and trips
• Discipline and comfort in working independently in a remote environment
• The legal right to work, without sponsorship, in Kenya

Benefits

• Competitive local base salary
• Uncapped commission based on individual sales performance
• Opportunity to build your own portfolio of clients
• Paid time off in line with local norms and laws
• Four-week onboarding program
• Trips to experience destinations and the Kensington product first-hand
• IATA card for personal travel discounts and industry access
• Ongoing mentorship and coaching

Before you apply

• The legal right to work, without sponsorship, in Kenya

About the company

Kensington delivers personal travel experiences through tailored journeys and local private guides in over 120 countries. Their businesses include Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air.