Customer Success Manager

The role

The Customer Success Manager serves as the tenant's day-to-day point of contact. This person captures tenant needs at intake and ensures they are delivered through design, construction, and operations handover.

What you will do

• Support Leasing in collecting tenant project requirements and prepare a Tenant Deliverable Package
• Maintain the tenant's deliverable package requirements as the source of truth for each work stream
• Own the tenant relationship day to day as single point of contact
• Run regular touchpoints and action items
• Prepare tenant-facing reports covering RFIs, schedule, progress, risks, and upcoming decisions
• Manage a change control process to receive, log, and route tenant change requests and issues to closure
• Ensure metrics and expectation criteria are included to meet tenant milestones
• Obtain approvals and facilitate feedback through design reviews, construction milestones, and tenant handover readiness
• Deliver a complete close out package
• Evaluate technical information from tenants to flag scope gaps or scope creep

Required qualifications

• 8+ years in a tenant/client-facing role on behalf of a complex mission critical project, providing program management or customer account roles in construction, infrastructure, data center, HPC/AI, or
• Working knowledge of construction delivery, schedules, and change management
• Able to read technical data, drawings, and schedules
• Strong written and verbal communication
• Bachelor’s degree in engineering, construction management, business, sales, or a related field, or equivalent experience

Nice to have

• PMP, CAPM, CCM, or similar credential

Benefits

• Competitive salary, bonus and equity opportunities
• Comprehensive health and wellness benefits
• Retirement savings with company contribution
• Employee referral program

About the company

Keel Infrastructure is a publicly traded energy and digital infrastructure company that develops and owns data centers and power assets across North America.