Senior Director, Enterprise Account Management

The role

The Senior Director of Enterprise Account Management will lead the enterprise account management organization to drive revenue retention, expansion, and customer growth. This leader will develop account management strategies and manage high-performing teams to improve product adoption and net revenue retention.

What you will do

• Develop and execute enterprise account management strategy for revenue retention, expansion, and renewals
• Build, lead, and scale a high-performing enterprise account management organization
• Lead, train, and inspire account management leaders and representatives
• Establish scalable account management processes, operating rhythms, and forecasting standards
• Drive predictable revenue retention through a scalable customer renewal engine
• Generate incremental bookings through subscription expansion, upsell, and cross-sell
• Develop and maintain executive-level relationships within enterprise accounts
• Partner with Sales, Customer Success, and Channel teams to expand footprint
• Manage strategic enterprise customer relationships and executive escalations
• Monitor and report on performance metrics like renewal rates and net revenue retention

Required qualifications

• 7+ years of progressive experience in enterprise SaaS sales, account management, customer expansion, or revenue leadership
• Proven track record of exceeding revenue retention and expansion targets
• Experience selling or expanding privileged access management, identity and access management, cybersecurity, or adjacent enterprise technology solutions
• Ability to develop and execute strategic account management plans and implement best practices at scale
• People management experience
• Demonstrated success leading teams responsible for enterprise renewals, upsell, cross-sell, account growth, and customer retention
• Knowledge of SaaS account management processes, renewal motions, expansion strategies, CRM systems, and forecasting best practices
• Ability to construct and execute enterprise account strategies
• Ability to drive complex multi-stakeholder customer processes and executive relationships
• Ability to build cross-functional relationships and influence stakeholders
• Outstanding verbal and written communication skills
• Strong business acumen, analytical skills, and attention to detail

Nice to have

• Salesforce experience

Benefits

• Medical, Dental & Vision (inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• Generous PTO plan including paid Bereavement/Jury Duty

Before you apply

• All applicants must be a U.S. Person

About the company

Keeper Security is a fast-growing cybersecurity software company that protects thousands of organizations and millions of people in over 150 countries. It is a pioneer of zero-knowledge and zero-trust security.