Customer Success Manager, Bilingual (French) - EMEA

The role

You will manage a portfolio of assigned Keeper Security customers to grow revenue through renewals, cross-sells, and upsells. You will act as a subject matter expert and advisor to help clients achieve business and technical goals.

What you will do

• Meet or exceed sales targets within SMB Cohort
• Communicate with French speaking customers, both written and verbal
• Provide interactions with customers at the Senior Management level
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Work with clients to establish business and technical goals via technical and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts
• Advise customers on best practices for securing and protecting their business
• Proactively manage the success of a portfolio of assigned Keeper Security customers
• Resolve customer issues through collaboration with other Keeper Security teams
• Drive customer advocacy in the form of references, referrals, and case studies

Required qualifications

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
• Must be fluent, both verbal and written in French and English
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
• Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
• Aptitude for learning software; strong with business applications
• Ability to manage multiple priorities while maintaining strict attention to details
• Working knowledge of Salesforce.com

Nice to have

• Undergraduate degree preferred (BA/BS)
• Experience working in IAM industry is a plus

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Before you apply

• Qualified candidates must permanently reside in Ireland

About the company

Keeper Security is transforming cybersecurity for people and organisations globally. Their zero-trust privileged access management platform is used by millions of individuals and thousands of organisations.