Customer Success Manager, Bilingual (Spanish)

The role

You will manage an established client base to grow revenue through renewals, cross-sells, and upsells. You will act as a cybersecurity advisor to help customers realize value from Keeper solutions.

What you will do

• Meet or exceed sales targets within SMB Cohort
• Communicate with Spanish and English speaking customers
• Provide interactions with Senior Management and C-level contacts
• Negotiate contract renewals, cross-sells and upsells
• Establish business and technical goals via technical and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts
• Advise customers on best practices for securing business against password breaches
• Manage a portfolio of assigned Keeper Security customers
• Resolve customer issues through collaboration and troubleshooting
• Drive customer advocacy through references, referrals, and case studies

Required qualifications

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
• Must be fluent, both verbal and written in Spanish and English
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
• Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
• Aptitude for learning software; strong with business applications
• Ability to manage multiple priorities
• Working knowledge of Salesforce.com

Nice to have

• Undergraduate degree preferred (BA/BS)
• Experience working in IAM industry is a plus

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• Generous PTO plan including paid Bereavement/Jury Duty

About the company

Keeper Security is a cybersecurity software company that protects thousands of organizations and millions of people in over 150 countries. It is a pioneer of zero-knowledge and zero-trust security.