Technical Delivery and Success Associate

The role

You will support customers from onboarding through long-term partnership by configuring the Ketryx platform and supporting requirements and quality workflows. You will help customers apply best practices for requirements, verification, and quality workflows in regulated environments.

What you will do

• Partner with clients during onboarding and ongoing use of the Ketryx platform.
• Assist with configuring Ketryx to align with customer development processes.
• Help customers reason through evidence, verification activities, and structured development processes.
• Investigate technical and workflow challenges and follow through to resolution.
• Share customer insights with Product, Engineering, and Quality teams.
• Contribute to accurate, well-structured documentation within the Quality Management System (QMS).

Required qualifications

• Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent hands-on technical experience).
• Familiarity with concepts such as requirements, verification & validation, testing, systems engineering, or the V-model.
• Curiosity about or comfort working in regulated, safety-critical environments.
• Ability to understand and explain technical concepts clearly, both verbally and in writing.
• Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows.
• Enjoys working across teams and building trusted relationships with customers and teammates.

Nice to have

• Prior regulated experience
• Experience in customer success, professional services, or product operations in B2B SaaS
• Background in quality, regulatory affairs, or systems engineering
• Familiarity with Software as a Medical Device (SaMD)
• Experience working in an early stage, product-based start up

Benefits

• Competitive compensation
• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time

About the company

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years. The platform removes friction between innovation and compliance for regulated industries.