Delivery and Success Manager (Boston)

The role

You will lead strategic client engagements and guide enterprise MedTech companies through onboarding and implementation. You will act as a trusted advisor to solve technical challenges and drive business value using the Ketryx platform.

What you will do

• Lead key client relationships from onboarding to long-term partnership and success.
• Work with SMEs, account managers, and consultative experts to deliver value.
• Act as a trusted advisor to identify challenges and drive outcomes.
• Partner with customer stakeholders to facilitate strategic discussions.
• Conduct onsite sessions to understand client workflows and optimize operations.
• Manage multiple client portfolios, balancing priorities and deadlines.
• Partner with Engineering, Product, and Quality to align client needs with product evolution.
• Lead process improvements for scalability and efficiency.
• Facilitate workshops and training sessions.
• Collaborate with Quality SMEs and Solution Architects to implement configurations.

Required qualifications

• 5–10 years in client-facing or operational leadership roles in SaaS, MedTech, or regulated industries.
• Experience leading cross-functional teams and managing complex portfolios.
• Familiarity with safety-critical or compliance-driven environments.
• Experience managing full implementation lifecycle: project planning, requirements gathering, migration, configuration, validation, go-live.
• Understanding of quality systems and regulatory frameworks (ISO 13485, ISO 14971, IEC 62304, 21 CFR Part 820).
• Technical fluency with software and quality processes.
• Outstanding communication and presentation skills.
• Ability to drive effective and influencing conversations at the program level.
• Ability to facilitate complex discussions, handle objections, and drive consensus.
• Bachelor’s degree in engineering, life sciences, or related field, or equivalent experience.

Nice to have

• Experience in customer success, professional services, or product operations in B2B SaaS.
• Background in quality, regulatory affairs, or systems engineering.
• Familiarity with Software as a Medical Device (SaMD).
• Experience working in an early stage, product-based start up.

Benefits

• Competitive compensation
• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time

About the company

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years. The platform removes friction between innovation and compliance for regulated industries.