Director, Delivery and Success

The role

You will lead a team of Delivery and Success Managers and Leads to deliver outcomes for clients. You will own executive relationships and manage a portfolio of complex client engagements using the Ketryx platform.

What you will do

• Own executive-level relationships with key customers.
• Hire, coach, and mentor a team of Delivery and Success Managers and Leads.
• Oversee multiple complex client engagements.
• Partner with Sales and Customer Success to expand accounts.
• Design and improve processes, tools, and org structures for scalable delivery.
• Translate customer insights into input for Product, Engineering, and Quality.
• Model Ketryx’s values and serve as a partner to senior leadership.
• Support the application of regulatory standards within client engagements.

Required qualifications

• Success working within safety-critical or highly regulated industries such as medical devices, healthcare, government, aerospace, or automotive.
• Familiarity with principles of risk management, design controls, and software validation.
• Strong understanding of software-driven product development and lifecycle operations.
• Experience across product, professional services, quality, or customer success functions in a technical environment.
• Success hiring, managing, and developing high-performing teams including managers.
• Ability to lead complex client relationships and executive-level engagement.
• Strong written and verbal communication skills.
• Ability to manage multiple initiatives simultaneously.
• Familiarity with CRM tools and customer operations platforms.
• Bachelor’s degree in a relevant field (e.g., engineering, life sciences, computer science), or equivalent practical experience.

Nice to have

• Advanced degree or regulatory certifications
• Experience in customer success, professional services, or product operations in B2B SaaS
• Background in quality, regulatory affairs, or systems engineering
• Familiarity with Software as a Medical Device (SaMD)
• Experience working in an early stage, product-based start up

Benefits

• Competitive compensation
• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time

About the company

Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years. The company empowers software teams building medical applications to create safe, secure, and compliant products.