Care Concierge

The role

The Care Concierge Agent handles patient needs within the Clinic. This includes coordinating appointments, providing treatment information, and managing provider schedules.

What you will do

• Develop close relationships with and serve as primary point of contact for patients
• Onboard patients and validate insurance and IDs
• Schedule appointments and follow-up visits
• Support patients in navigating care outside of the virtual clinic
• Maintain detailed records of patient interactions and progress
• Communicate with patients, providers and co-workers
• Initiate outreach and missed appointment procedures
• Maintain strict confidentiality in accordance with HIPAA policies
• Act as an expert on the Clinic App and related systems, processes and tools
• Handle multi-channel patient communication via phone, chat, SMS, and email

Required qualifications

• 1+ years in Healthcare/Healthcare startup experience
• Ability to work with phone, chat, sms and email communication
• Empathetic, trustworthy, and passionate about patient care
• Organized and flexible
• Tech-savvy
• Experience with Epic, G-Suite, and Slack
• High school diploma

Nice to have

• associate's/bachelor's in healthcare

Benefits

• Weekly lunches and stocked fridges
• Monthly social committees for company events
• 18 vacation days
• 9 company holidays
• 5 sick days
• 2 personal days
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Commuter Benefits
• Competitive health, dental, and vision insurance options

About the company

K Health uses an AI-powered virtual care engine to modernize the primary care loop. The company was founded in 2016 and is headquartered in New York City.