Customer Care Specialist

The role

The Customer Care Specialist provides customer service at the Michigan Works! service center. This person will educate customers on services, assist with Unemployment Insurance, and provide administrative support to the talent team.

What you will do

• Ensure timely opening and closure of the Michigan Works! service center
• Understand all Michigan Works! Programs and services
• Provide excellent customer services to all customers
• Respond to all customer inquiries
• Improve the customer experience by ensuring customers are attended to promptly
• Ensure Michigan Works! policies and procedures are followed
• Inform and suggest existing and new services to customers
• Utilize database to perform outreach connections
• Provide information and navigation assistance with Michigan Talent Connect accounts and Unemployment Insurance
• Help customers navigate use of technology

Required qualifications

• Bachelor’s Degree or equivalent professional experience in business, human services, workforce development, or a related field
• Strong interpersonal and communication skills
• Passionate about serving others and the community
• Knowledgeable of the community and services offered by imbedded partners within the one-stop
• Capability to work in a team environment
• Ability to organize, prioritize, and maintain confidentiality
• Solid computer skills and ability in Microsoft, Excel, Power Point and virtual meeting platforms
• Ability to adapt to change and work in a fast-paced environment
• Strong critical thinking and problem-solving skills
• Must be able to lift to 25 pounds at times
• Must be willing and able to travel approximately 30% of the time between Berrien, Cass, and Van Buren counties

Nice to have

• Two years of professional experience in business, social services, workforce development, or a related field
• Spanish bilingual ability

Benefits

• Competitive salary
• Exceptional benefits
• Robust onboarding experience
• Team of Teams training
• Job training and development
• Cross Operational Meetings with peers

About the company

Kinexus Group is a community development organization that creates solutions for business, workforce, and community challenges to promote economic vitality in Michigan.