Product Manager, Retention & Monetization

The role

This person will own the retention and monetization roadmap for core credit products. They will analyze data and user feedback to drive engagement, churn reduction, and revenue per member.

What you will do

• Analyze data and talk to users to find engagement and churn drivers
• Create retention and engagement loops using product, comms and alert touch points
• Develop and experiment on experiences, offers and content to keep users active
• Own revenue levers including pricing, packaging, plan upgrades, paywalls and cross-sell
• Own cancellation, save and win-back flows
• Drive strategic insights for engineering, design and marketing roadmaps
• Create user segments by value, risk and intent
• Outline a roadmap with the product team to achieve outcomes
• Drive the discovery process to understand users and uncover features
• Partner with legal and compliance on pricing and cancellation experiences

Required qualifications

• Excellent writing and communication skills
• Extremely data driven and comfortable with cohort analysis, LTV and unit economics
• Owned a retention, lifecycle, growth or monetization metric through experimentation
• Worked on successful digital consumer products for at least 2 years
• Empathy for consumers and passion for solving consumer problems
• Ability to wear many hats including marketer, researcher, interface designer, and analyst
• Excellent analytical and first principles problem-solving skills
• Strategic thinker
• Commercial instinct
• Strong bias to action

Nice to have

• Pulling the data yourself
• Experience with pricing, subscriptions, paywalls or upgrade flows
• Preferably in a fast-paced startup environment
• Technical background such as being able to pull data with SQL and read code

Benefits

• Medical, dental, and vision coverage (Kikoff covers full cost)
• Meaningful equity in the form of RSU's
• 20 days of paid time off per year
• 401(k) plan with an employer match

Before you apply

• Visa sponsorship available for H1-B visas and U.S. green cards for exceptional talent

About the company

Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. They have built a suite of products that help millions of people build credit, access liquidity, and save money.