Marketing & Creative Operations Manager

The role

You will own day-to-day creative operations across internal teams, agencies, and freelancers. You will manage resource allocation, improve workflows, and lead the transition from Jira to a new platform.

What you will do

• Own resource allocation and capacity planning across internal creatives, agencies, and freelancers.
• Partner with creative leaders to prioritize work and resolve resource conflicts.
• Manage intake, assignments, timelines, and dependencies across video, design, copy, and creator content.
• Keep projects moving through feedback and approvals with creative stakeholders, Legal, and Compliance.
• Maintain visibility into workloads, project status, and delivery risks.
• Manage external creative resources, tracking capacity, deliverables, and costs.
• Evaluate existing workflows to reduce friction and improve resource utilization.
• Lead the transition from Jira to a new platform.
• Identify and implement automation and AI tools to reduce repetitive coordination.
• Partner with Growth to improve asset handoffs and performance feedback workflows.

Required qualifications

• 5+ years of experience in creative operations, marketing operations, or creative program management within an in-house team or agency.
• Hands-on experience resourcing creative teams across video, design, and copy.
• A track record of improving output, turnaround times, or costs within an established operation.
• Experience migrating established workflows between platforms and driving team adoption.
• Practical experience building automations that reduce manual work.
• Strong analytical judgment and confidence making resource recommendations and challenging assumptions constructively.
• Clear communication and the ability to coordinate priorities across teams without direct reporting authority.
• Willingness to own daily execution while continuously improving how work gets done.

Nice to have

• Experience supporting high-volume performance creative.
• Familiarity with AI tools, no-code automation, and integrations between creative and marketing systems.
• Experience coordinating legal or compliance reviews in a regulated industry.
• Familiarity with asset management, paid media delivery, and creative performance feedback processes.

Benefits

• Medical, dental, vision — Kikoff covers the full cost for employees, 50% for dependents
• Meaningful equity in the form of RSU's
• 20 days of paid time off per year
• 401(k) plan with an employer match

About the company

Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. They have built a suite of products that help millions of people build credit, access liquidity, and save money.