Product Operations Manager

The role

The Product Operations Manager ensures the operation, quality, and success of products. You will drive operational excellence, coordinate cross-functional teams, and manage post-launch processes.

What you will do

• Work with PMs and internal stakeholders to ensure operational support from inception to maintenance
• Lead cross-functional efforts to diagnose and prioritize root causes of user or product issues
• Conduct customer interviews and gather feedback on features
• Ensure product support needs are accurately assessed and fulfilled
• Drive policy changes related to compliance, delinquency, and charge-off reporting
• Maintain detailed documentation and product changelogs
• Own end-to-end product quality across product pods
• Manage product partners and vendors including onboarding, QA, and SLAs

Required qualifications

• 5+ years of experience in B2C Tech, Product, Operations, Consulting, or a fast paced start-up environment
• 1+ years of experience as a people manager
• Strong project management skills
• Ability to align internal and external stakeholders effectively
• Experience managing vendors against SLAs
• Analytical experience
• Ability to diagnose and prioritize product issues in a fast-paced environment
• Track record of running launches and driving process improvements
• Strategic thinking
• Ability to communicate long-term product strategy

About the company

Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. They have built a suite of products that help millions of people build credit, access liquidity, and save money.