U.S Operations Intern

The role

You will support the U.S. Operations team by managing the loan origination process and borrower delinquency. You will also assist with analysis, process improvements, and project-based work to support small business entrepreneurs.

What you will do

• Screening and approving loan applications alongside the review team.
• Supporting borrowers via text and phone calls throughout their fundraising campaign.
• Managing delinquency of borrowers and establishing action plans.
• Piloting process and infrastructure improvements to operations.
• Collaborating with U.S. Partnerships colleagues to improve partner experience.
• Taking on special cross-functional projects.
• Collecting, synthesizing, and implementing changes based on feedback.
• Sourcing borrower stories and supporting impact storytelling initiatives.
• Improving training materials and resources for Capital Access Managers.

Required qualifications

• Authorization to work in the United States on a permanent, full-time basis

Nice to have

• At least 21 years of age or older by January 12, 2027
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Benefits

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs)
• Social activities such as happy hours and coffee chats
• References are gladly given for successful participants

Before you apply

• Must have authorization to work in the United States on a permanent, full-time basis
• Cannot provide visa sponsorship

About the company

Kiva is a global nonprofit that expands financial access and helps underserved communities thrive through crowdfunded loans. The organization has a digital-first culture with team members dispersed around the world.