Email Marketing Associate

The role

This person will support the execution and continuous improvement of email and lifecycle marketing programs. They will work with various teams to build scalable operational processes and deliver personalized communications to a global community.

What you will do

• Support the intake, planning, building, QA, scheduling, and deployment of campaigns.
• Build, maintain, and optimize complex workflows and lifecycle journeys using Iterable.
• Execute A/B tests and support experimentation initiatives.
• Conduct thorough QA across content, links, personalization, segmentation, rendering, and user experience.
• Support the development and maintenance of reusable templates, workflows, and operational processes.
• Maintain project timelines, dependencies, and deliverables within Asana.
• Build and maintain audience segments, dynamic lists, suppression logic, and targeting rules within Iterable.
• Support personalization, frequency capping, and segmentation initiatives.
• Help audit, document, and improve customer data available for lifecycle marketing.
• Monitor and report on campaign and lifecycle performance metrics.

Required qualifications

• Authorization to work in the United States on a permanent, full-time basis

Nice to have

• 1–3 years of experience in email marketing, technical production, lifecycle marketing, CRM administration, marketing operations, or a related field
• Hands-on experience with Iterable or a similar marketing automation platform (e.g., Braze, Klaviyo, Salesforce Marketing Cloud)
• Experience supporting campaign execution, marketing automation workflows, audience segmentation, or QA processes
• Strong attention to detail, organizational skills, and commitment to operational excellence
• Experience managing multiple concurrent projects with competing deadlines
• Comfort working with data, spreadsheets, and marketing performance metrics
• Strong problem-solving skills and ability to learn new systems and technologies quickly and troubleshoot issues independently
• Excellent written and verbal communication skills and ability to collaborate across teams
• Interest in lifecycle marketing, email marketing, marketing operations, retention programs, or CRM
• Passion for Kiva's mission and expanding financial access around the world

Benefits

• Health, dental, and vision insurance
• Parental leave
• Professional development
• 401k matching
• Unlimited PTO
• JOON flexible lifestyle spending account with annual stipend for Wellness, Professional Development, or Working from Home

Before you apply

• Must be authorized to work in the United States on a permanent, full-time basis
• Cannot provide visa sponsorship
• Must reside in one of the following states: AZ, CA, CO, DE, FL, GA, IL, KS, LA, MA, MD, ME, MI, MN, NY, OH, OR, SC, TX, UT, VA, or WA

About the company

Kiva is a global nonprofit that expands financial access and helps underserved communities thrive through crowdfunded loans. The organization has a digital-first culture with a global team of employees and volunteers.