Associate Sales Operations Manager

The role

The Associate Sales Operations Manager will help scale sales operations for the Education Sales team. You will evaluate business performance, optimize processes, and work directly with customers to drive success.

What you will do

• Manage CRM, ERP, inventory and fulfillment systems.
• Build and optimize workflows and processes to enhance sales productivity.
• Collaborate with finance, operations, customer care, and merchandising to streamline workflows.
• Track the sales funnel and operational metrics and deliver regular insights.
• Analyze sales motions and team performance to deliver recommendations.
• Engage with customers to drive customer success.
• Assist with onboarding and training new sales team members.
• Partner with engineering to build features and capabilities to support sales.
• Support inventory planning and management.
• Support the development of sales marketing materials and lead planning for education conferences and events.

Required qualifications

• Bachelor’s degree
• 2+ years in sales operations role or similar
• Experience with CRM tools (Hubspot or similar)
• Experience with ERP (Netsuite or similar), inventory planning and fulfillment operations tools
• Experience effectively engaging with customers in a sales support or sales role
• Experience with data analysis using CRM tools (Hubspot or similar) as well as BI tools (Looker or similar)
• Experience partnering with engineering to build features and capabilities to support customers and sales
• Proactive and self-motivated with a high bias for action
• Excellent organizational and time management skills
• Demonstrated ability to work collaboratively with internal partners
• Ability to thrive in a fast-paced environment
• Well-developed capabilities in problem-solving and crafting efficient processes

Nice to have

• Experience in Education sector
• Start-up experience

Benefits

• Annual bonus
• Stock options
• Benefits related to health, financial security, and well-being

About the company

KiwiCo is an innovative eCommerce company dedicated to sparking creativity and curiosity in kids. They provide a subscription service of hands-on projects, an eCommerce storefront, and a content platform.